Total Skin Dermatology Policies

Scheduling, CANCELLATION AND PAYMENT POLICY

Card on file policy:

• A valid credit card will be collected on file upon booking.
• In the event of a late cancellation or no-show, the credit card on file will be charged according to the cancellation policy outlined below.

Cancellation and No-Show Policy:

• To ensure efficient scheduling and accommodate all clients, we require a 48- hour notice for any appointment changes or cancellations.
• Failure to provide this notice or missing your appointment will result in a $99 charge to your card on file. This policy also applies to no-shows.

Cancellation Policy for High-Value Services:

• Services scheduled for an hour or more (e.g., CoolSculpting, Halo, BBL) will be charged half the cost of the scheduled treatment.

Rescheduling Policy:

• Appointments rescheduled with more than 48 business hours’ notice will not incur any fees.
• Rescheduling requests made within 48 business hours of the appointment will be treated as a late cancellation and subject to the fees outlined above.

Policy Acknowledgement:

• By booking an appointment at Total Skin Dermatology and Aesthetics, you acknowledge and agree to the terms of this Cancellation and Payment Policy.
• Thank you for understanding and helping us maintain a professional and accommodating schedule for all of our patients.

 

arrival:

Please arrive 5-10 minutes prior to your appointment, so you will have plenty of time to unwind and do any paperwork that may be required. Late arrivals will limit the time of your treatment, as your appointment will end at the scheduled time to accommodate the next patient’s appointment. We will do our best to accommodate you; however, in some cases it may be necessary to reschedule your appointment. In such cases, the cancellation policy will apply.

 

Product or Service Return:

All products, treatments, and packages are non-transferable and non-refundable. Prepaid treatments and packages will never expire, unless otherwise noted.

 

Gift Certificates:

Gift certificates are not redeemable for cash and cannot be replaced if lost or stolen. Gift Certificates will never expire.

 

Referrals:

Referrals are greatly appreciated and are the highest compliment you could give us! To show our appreciation, if the patient you refer purchases a treatment, you will receive a $50 Total Skin credit. It’s our special way of saying thank you for spreading the love!

 

Reviews:

If you enjoyed your experience with us we encourage you to leave a review online – such as Google, Facebook, Instagram, etc., to receive 20% off a single service at Total Skin.

*** Some exclusions do apply ***